Shipping & Delivery – Satnam Vision Factory
At Satnam Vision Factory, we focus on ensuring a smooth and reliable delivery experience for all our customers across India. This policy outlines how your orders are processed and delivered.
1. Service Area
• We currently deliver products within India only
• International delivery services are not offered at present
2. Order Processing Time
• Orders are generally processed within 1 to 3 working days after confirmation
• In certain cases, processing may take up to 5–7 working days, depending on:
• Custom lens or prescription requirements
• Product stock availability
• Delivery location and courier timelines
3. Delivery Details
• Orders will be shipped to the address entered during checkout
• Customers must ensure that:
✔️ Address is complete and accurate
✔️ Contact number is correct
👉 Incorrect details may result in delivery delays or additional charges
4. Shipping Partners
• We dispatch orders through trusted courier networks via platforms like
Shiprocket
• Once your order is shipped, tracking information will be shared through:
• WhatsApp
• SMS
• Email
5. Estimated Delivery Time
• Delivery is typically completed within 3 to 7 working days after dispatch
• Timelines may vary depending on the serviceability of your location
6. Delay in Delivery
While we make every effort to dispatch orders on time, delays may occur due to factors beyond our control, such as:
• Courier service disruptions
• Weather conditions
• Regional restrictions or strikes
👉 Satnam Vision Factory is not responsible for such delays once the order is handed over to the courier partner
7. Order Updates & Communication
• Customers will receive updates at key stages:
• Order confirmation
• Dispatch notification
• For any delivery-related queries, customers are encouraged to contact our support team.
8. Important Information
• Once the order is dispatched, changes to delivery address or cancellation may not be possible
• Customers are responsible for monitoring tracking updates after dispatch.
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